Terms And Conditions

Return Policy
Our responsibility is to provide you with a quality product. If you feel you have received a defective product please contact us by email using the "Contact Us" link below or by telephone at 800-492-4888. We will only accept returns if you have approval for the return before you ship it to us. If you have received damaged product you must initiate a claim with the carrier.

Wholesale Prices
All prices listed are retail in US Dollars. To open a wholesale account with us you must have a valid resale tax ID certificate for your state and fill out the Resale Tax Form with Midwest Art & Frame Inc.. Once we have the form on file you will have access to wholesale prices by logging in using your email address and password. Call 800-492-4888 for more information.

Delivery Time
Normal delivery time is three to five weeks. You can call to ask us at any time for an approximate ship date. If you are in a hurry and need your pictures right away hava look at our "Quick Ship" section. All of the items in this category should be able to ship within three days.

Back Orders
We do not ship back orders. In the rare event an item is out of stock at the time your order is ready to ship you will need to reorder it on your next order. If you have a special order that you need shipped complete please let us know so we can avoid shipping you order without the special item.

Shipping
Fed Ex: When orders do not contain any picture larger than 29"x39" we can ship by Fed Ex.
Freight: If you order any of the larger pictures or if you order a larger quantity of pictures then we will ship your order by truck. The truck freight charge is capped at the minimum cost to your zip code. If the minimum rate to your zip code is $130 for a pallet then we will charge $130 for your shipment. It is our policy to cap the shipping charge at the minimum cost to your zip code
. If your order is shipping by truck and has a value of less than $300 we will charge a $30 packaging fee in addition to the $130. If you prefer we will be happy to use your shipping company account.

Terms
A credit application will be faxed or mailed at your request. Upon receipt your credit application will be processed within ten days. Credit Terms are Net 30. 1.5% monthly interest will be charged to all past due accounts. Accounts over sixty days past due will be sent to collections. If Net 30 terms cannot be established we will accept a credit card or check WITH the order. WE DO NOT ACCEPT COD OR PROFORMA ORDERS.

Catalog Request
If you would like a paper catalog just let us know and we will send one to you.

Sizes & Substitutions
If you have a special order please let us know. At times moldings and mat colors and styles will be different from those shown on the website. If you let us know in advance we can make sure the materials used are exactly as shown or suggest alternates. All measurements shown reflect the outer dimensions.

Images and copyright
All images on this site are protected under copyright law and are the property of their respective owners. You may not borrow, steal, or otherwise take any of the protected property without written permission from Midwest Art & Frame Inc. You can contact us using the "Contact Us" page below.